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J.D. Power Asia Pacific Reports:
Sales Advisor and Service Initiation Gain Importance in Customer Satisfaction
With Vehicle After-Sales Service in the Philippines
Toyota Ranks Highest in Customer Satisfaction with Dealer Service in the Philippines
SINGAPORE: 31 July 2013—
Having exceptional service advisors as a first point of contact and solid customer-
centric processes for new-vehicle owners during vehicle servicing are becoming increasingly important drivers of
customer satisfaction, according to the J.D. Power Asia Pacific 2013 Philippines Customer Service Index (CSI)
StudySM released today.
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